Physiotherapy FAQs

Home /
Frequently Asked Questions

PhysioDNA’s Downtown Toronto, Bloor West Village and Downtown Oakville clinics are committed to providing exceptional physiotherapy services. If you have any questions prior to your appointment or want to make a new one, please refer to this section. The clinic’s staff is here to answer all your questions and provide you with the right advice tailored to your individual needs. For any other queries, feel free to give us a call at 416 594 6889 or contact us via email at clinic@physiodna.com for more information about Toronto, Bloor West Village and Oakville physiotherapy services.

Common questions and answers

What procedures are in place during COVID?
Here are some of the procedures we have put in place to keep you safe during this time.
1. Limited capacity, 15 mins buffer between clients, staggered appointment times & social distancing with private treatment rooms within the clinic
2. Healthcare screening for clients and team members
3. Heightened cleaning and sanitation procedures
4. Mandatory masks for therapists and clients
We’ll be doing all of the above and more to ensure that we keep our clients, team and community safe.

VIRTUAL APPOINTMENTS ARE ALSO STILL AVAILABLE!
What should I wear to my appointment?

Regular clothing is fine most of the time, however clothing should allow access to the area of concern. For example, if you have a knee problem, it is best to wear shorts or pants that can roll up.
Do I need a doctor's note?

We do not require a doctor’s note to begin treatment, however your insurance company may need one. We recommend you to check your insurance policy for requirements.
Are treatments covered by OHIP or other insurances?

Treatments are not covered by OHIP.

An invoice will be provided to submit to your extended health insurance plan. All of our therapists are registered.

We are unable to directly bill WSIB or ODSP. Patients will need to make arrangements to get reimbursed.
Can you bill my insurance company directly?

Yes, we do have arrangements with major insurance company and offer direct billing.
What is your cancellation policy?

24 hours notice is required for a cancellation. Cancellations with less than 24 hours notice and no shows/missed appointments are subject to the full appointment fee.
Useful Links and forms

     Excellent  
     Based on 151 reviews 
    
 
 
   
 
 
        
   Nisso Nurova 
 2024-01-27
 
 
 Trustindex verifies that the original source of the review is Google. Come here weekly for a year now. Great staff and location. Yatrika’s is super hands on with physio exercises (helped me get from rehab to strengthening).

Sundeep is incredible with chiro adjustments and exercises.

Highly recommend.
  
 
       
   Tania Ayoub 
 2024-01-20
 
 
 Trustindex verifies that the original source of the review is Google. Had one session with Grace so far and the service was excellent. I highly recommend her and I will be going back for sure.
  
 
       
   Fleur Tattoos (Laure C [Lor•say]) 
 2024-01-15
 
 
 Trustindex verifies that the original source of the review is Google. I got multiple appointments with Sammy and Yuma and both are very efficient and very professional. I would 100% recommend.
  
 
       
   Anna Wantuch 
 2024-01-07
 
 
 Trustindex verifies that the original source of the review is Google. I had an initial assessment with Brett at the Toronto location today.  Brett was knowledgable and provided an effective therapy session, as well as exercises to complete until my follow-up appointment. Booking the appointment was easy and I was able to get an appointment quickly. The atmosphere in the clinic was very friendly and comfortable. I would highly recommend this location!
  
 
       
   Christina Varriano 
 2024-01-05
 
 
 Trustindex verifies that the original source of the review is Google. My experience at Physio DNA was great all around and I would highly recommend to anyone! On the admin side, the booking and payment processes were really easy and effective. I visited Irene for 3 physio sessions to relieve my upper back pain. Irene was really nice, friendly and super helpful. She made the experience of going to physio enjoyable!
  
 
       
   Sinyi Shi 
 2023-12-22
 
 
 Trustindex verifies that the original source of the review is Google. Natalija is just the best RMT ever. She is so professional, knowledgeable, and attentive, going over specifically tense sore spots more than once when she finds them. She’s strong and can really give deep pressure, but also knows when to back off. Can’t recommend her enough!!
  
 
       
   Kim Veller 
 2023-12-19
 
 
 Trustindex verifies that the original source of the review is Google. Natalija is a wonderful massage therapist. She tailors pressure and movement based on how your body is feeling and she checks in with you during treatment. I always leave feeling loose and relaxed. Highly recommend!
  
 
       
   John Davis 
 2023-12-10
 
 
 Trustindex verifies that the original source of the review is Google. Great team - knowledgeable and helpful. Accessible location.
  
 
       
   Siva Kumar Vijaya Kumar (Siva) 
 2023-12-04
 
 
 Trustindex verifies that the original source of the review is Google. It was wonderful session with Dr. Sundeep & Dr. Sammy. They were amazing and so polite and clearly explains the problem and remediation, Of course, The massage session addressing to the targeted muscles was so relieved. He clears every doubt that I had and have given ideas for my life style changes to prevent this from future. Definitely recommend this place.! providing Wonderful Service.